Vessa support
Something broken, confusing, or missing? Write to me directly. I build Vessa myself, so the reply comes from the person who can fix it.
Common questions
How do I try on a garment?
Tap New try-on, add up to 3 photos of the garment (camera, screenshot, or photo library), pick which of your model photos to render it on, and tap Try It On. The result arrives in under a couple of minutes.
Why does the try-on use credits, and how do I get more?
Each try-on is generated by an AI service that costs us real money per image, so try-ons use credits: 1 credit renders a garment on 1 of your model photos. Free accounts get 1 credit daily; Vessa+ gets 3 daily; credit packs never expire.
Where are my photos stored?
On your device. Your model photos, garments, and looks live in the app's private local storage — there are no accounts. Photos are sent to our processing server only at the moment a try-on is generated — with your permission, asked in-app before your first try-on — where they are passed to our AI provider (FASHN AI, or OpenAI for some features) to render the result, and are not retained by us.
The result doesn't look right — can I get my credit back?
If a generation fails, the credit is refunded automatically. If a result looks off, try clearer garment photos (flat, front-facing, good lighting) and a well-lit model photo — quality of the inputs drives quality of the render.
How do I manage or cancel my Vessa+ subscription?
Subscriptions are billed through your Apple ID. Manage or cancel in iPhone Settings → your name → Subscriptions. Use Restore Purchases in Vessa's settings to recover Vessa+ on a new device.
How do I delete my data?
Settings → Delete all my data removes everything Vessa stores on your device. Uninstalling the app does the same — nothing remains on any server, because nothing was stored there.
How do I report a bug or request a feature?
Email support — every message is read personally and answered within 48 hours.
Vessa is built and maintained by Alan Popper · Privacy policy